Habaji FAQ — all your questions answered in one place

Only one account per person is allowed. If multiple accounts are found linked to the same individual, all of them will be closed and all bonuses forfeited. If multiple family members share the same device, please notify support.

Click the "Forgot Password?" link on the login page. Enter your registered email or mobile number — a reset code will be sent to you. Use the code to set a new password. The entire process takes 3–5 minutes.

KYC (Know Your Customer) verification is mandatory for security purposes. It helps prevent fraud and misuse. KYC is typically required before making a withdrawal or when transactions exceed a certain limit. Simply upload a photo of your national ID or passport and verification is usually completed within a few hours.

To close your account, contact support via chat. Make sure to withdraw your balance before closing. A self-exclusion option is also available for responsible gaming — to learn more, visit our Responsible Gaming View page.

The minimum deposit at Habaji is just BDT 100. Deposits via mobile banking or e-wallets are usually credited instantly. Bank transfers may take 1–2 business days.

Mobile banking and e-wallet withdrawals are typically processed within 24 hours. VIP members receive priority fast withdrawals — usually within 1–4 hours. Bank transfers may take 3–5 business days. Withdrawals may be delayed if KYC verification is incomplete.

Habaji does not charge any deposit or withdrawal fees. However, your mobile banking provider or bank may apply their own transaction charges. These fees are determined by your payment service provider's own policies.

If this happens, wait 15–30 minutes first — delays can sometimes occur. If your balance still hasn't been credited, contact Habaji support chat with a screenshot of the transaction or the reference number. Our team will investigate and resolve it promptly.

Withdrawals can only be made to the same payment method used for your deposit. Mobile banking, e-wallets, and bank accounts are all supported. Withdrawals to third-party accounts are not permitted.

When you register at Habaji and make your first deposit, a welcome bonus is automatically credited to your account. The exact amount and validity period are available on our promotions page Details are provided. Each person is eligible for the welcome bonus only once.

A wagering requirement is the number of times you must bet your bonus amount before you can withdraw it. For example, a BDT 100 bonus with a 10x wagering requirement means you need to place a total of BDT 1,000 in bets before withdrawing. The specific wagering conditions for each bonus are listed on the promotions page.

Every bonus has an expiry period — typically 7 to 30 days. If the wagering requirement is not met within that time, the bonus will be forfeited. Your original deposit is not affected — only the bonus amount is removed.

Share your referral code with a friend. When they register using that code and make their first deposit, you'll receive a referral bonus. For full terms and bonus details, check the promotions page.

Habaji offers betting on 20+ local and international sports events, including cricket, football, tennis, badminton, basketball, and volleyball. You can also place bets during live matches through the live betting option.

Yes, Habaji's Live Casino lets you play with real dealers via live video streaming. Multiple games are available, including Baccarat, Roulette, Blackjack, and Andar Bahar. All games are operated by licensed software providers.

Fish game is an arcade-style game where various fish swim across the screen and you shoot them to catch them. Each catch earns you points or prizes — bigger fish are harder to catch but reward more. You can set your own bet amount.

Pre-match bets can sometimes be cancelled before the event starts. Live bets generally cannot be cancelled once placed. Casino game bets are non-reversible once confirmed. For full details, see our Terms & Conditions listed there.

Yes. Habaji uses SSL 256-bit encryption. Your personal information is never sold or shared with any third party. For more details, please see our Privacy Policy Read more.

Go to Account Settings and find the 2FA option under the "Security" section. Activate it using your mobile number or an authenticator app. Once enabled, you'll need to enter a one-time OTP in addition to your password each time you log in — this makes your account significantly more secure.

Change your password immediately and notify Habaji support. Our security team will close all active sessions and investigate your account. Keep 2FA enabled to stay protected going forward.

The Habaji app is available on our website's App Page Download directly from our website. Works on both Android and iOS. It may also be available on Google Play or the App Store — for the latest version, use the download link on our website.

To install the APK on Android, you may need to enable "Unknown Sources" in your device settings. Make sure you have enough storage space available. If the issue persists, contact Habaji support with the details — they'll walk you through it step by step.

You can reach Habaji support via live chat on the website or by email. Live chat is available 24/7. Logging in before starting a chat automatically links your account details, which helps resolve issues faster.

All core features are available on both platforms. However, the app offers extra benefits — push notifications, biometric login, faster loading, and offline score viewing. For regular users, the app is the more convenient choice.